Company: ESB FX
Website: https://esbfx.com/
Date updated
1.1 We ESB FX (hereinafter referred to as “we”, “the company”) put the privacy and security of customer personal information first. We decided to establish this Privacy Policy (hereinafter referred to as "the Policy") to set out our commitments and regulations in the collection and management of users' personal information at the website https://esbfx.com/ .
1.2 Personal information includes all information and data related to you that is capable (or at risk of inferring) that identifies you, whether true or false, is stored as a document or not.
1.3 Sensitive information includes your racial or ethnic origin, political opinions or membership of political associations, religious or philosophical beliefs, membership of a professional association or trade or union, sexual orientation, criminal record, etc. In addition, health, genetic and biometric information, biometric samples, and personal information used for privacy laws.
1.4 The purpose of collecting personal information and/or sensitive information of customers is to provide you with convenient services on our website as well as services and utilities from third parties.
1.5 We may use your personal information and/or sensitive information to manage risks, ensure the safety of users and systems while you experience the services and utilities on our platform. Or you can provide us with a better alternative way to provide you with relevant marketing communications. The information we collect is also for the purpose of detecting and preventing illegal infringing activities and coordinating with law enforcement when required.
1.6 In case we need to provide your information to a 3rd party (can be a domestic or international organization) for the purpose of cooperating in providing services, we are bound by the provisions of the security policy.
1.7 You have the right to manage the personal information we hold about you. That means you can amend, supplement information by letting ESB FX know. In case that we refuse to update your information, we will let you know the reason.
2.1 ESB FX only collects personal information which is necessary for the provision of services to users on our website.
2.2 Some cases we need to collect personal information:
1) To verify your identity, set up and manage your account
2) To provide you with products and services, or information about our products and services, and to
consider your current demand
3) To help us improve our products and services, including customer service, and develop and do
marketing new products and services
4) To create a profile about you
5) To investigate or resolve questions or disputes
6) To comply with applicable law, court order, other judicial processes, or the requirements of any
organization.
7) To provide reference information about you
8) To send you a survey
9) Data analysis
10) Marketing
11) Internal business purposes and record-keeping
12) Enterprise restructuring
13) Protect users
3.1 The Personal Information we collect about you includes:
a) Personal information to identify users
b) Information about the financial source, the origin of your assets;
c) Credit card information;
d) Bank account (including bank name, branch, account name, bank identifier, and account number or
IBAN;
e) Information regarding your trading experience;
f) Identification documents:
g) i. Passport;
h) ii. Driving license;
i) iii. ID number;
j) iv. Utility bills;
k) v. Letter of recommendation, letter of promotion;
l) Check for credit or bad debt; and/or
m) Any other personal information that you voluntarily provide to us
3.2 In some cases such as when you open a new account or add a new signature to an existing account, we need your personal information as required by law. Sometimes, we need to see and record the details of a certain document in the form of a photo or an image uploaded.
3.3 Some other information we may collect in other necessary cases such as:
a) Trustee;
b) Partner;
c) The person responsible for the organization and related members;
d) Employees of cooperatives and associations;
e) Customer's agent;
f) The customer's beneficiary;
3.4 We may take some steps to verify the information we collect. For example, birth certificates provided as identification can be verified against government-held records (such as birth, death and marriage registers) to protect against impersonation. We may verify with the employer that the employment and compensation information provided in the credit application is correct.
We may collect information directly from you or other sources as required by law. In addition, we may also automatically collect your personal information such as the type of browser you use or the website from which you have linked to our website.
If you do not provide complete personal information or provide false information (accidentally or intentionally), we can not provide you certain services.
If we need to use your information for a certain purpose or disclose your personal information, we will ask for your confirmation right before you provide that information to us. However, if you do not agree, we can not provide certain services to your website experience.
You have the right to withdraw your consent at any time. Let us know if you've changed and no longer want us to collect or store your information by contacting us via email address [email protected] for support.
The information belonging to the group of Sensitive Information will be collected when you allow or be requested by the competent authorities.
Customer behavior data is general data about the behavior of a group of users with certain common criteria (without identifying/targeting a specific individual). This data will help us understand how you are interacting with us thereby improving the quality of our services and enhancing the customer experience.
We and our business partners may exchange aggregated data for business purposes.
In some cases we may grant you the right to remain anonymous when interacting with us or using a different nickname.
11.1 We will retain information you submit that we have not requested if we determine that:
It is information that will be useful to the cooperation;
You are the person who sent us this information.
When the information provided does not meet the above two conditions, we will automatically delete
them.
11.2 When the unsolicited information is your sensitive information, we only keep it with your consent under any circumstances.
ESB FX ensures that the personal information we collect and analyze is accurate, up to date, complete, and appropriate. Please contact us if there are any changes in your information
We maintain administrative, technical, and physical safeguards to protect your Personal Information.
13.1 Administrative safeguards
The access right to our users' Personal Information is limited to authorized employees having a
legitimate need to determine based on their job description. In the case of contractors, third parties
processing personal information on our behalf, the same requirements will be applied. These third
parties are contractually bound by confidentiality clauses, even if we no longer cooperate. Where an
individual employee no longer requests access, that individual's login information will be
revoked.
13.2 Technical safeguards
We store your personal information in our database using the protections described above.
Additionally, we use up-to-date firewall protection for an extra layer of security. We use high-quality
anti-virus and anti-malware software and regularly update new virus strains. Third parties we hire to
provide services and who have access to our users' data are required to implement privacy and security
practices that we deem appropriate fit.
13.3 Physical safeguards
Our system requires 2-layer security for customers and 3-layer security for employees. We strictly
prohibit the deletion of customers' data on the system. Third-party contractors who process Personal
Information on our behalf agree to provide appropriate physical protections.
13.4 Reduce information storage
Instead of collecting too much of your data, we try to only collect Personal Information from you if
necessary. This helps reduce the total risk if data loss or security breach occurs. The less data is
collected, the smaller the overall risk is.
13.5 Destroy information
We will safely destroy the information (by cutting documents, demagnetizing the device, permanently
deleting files) when we determine that the information is no longer needed.
ESB FX does not share any of your personal information that we have collected except as organizations/individuals in the following cases:
Information is supplied to our service providers who will process your personal information on our behalf. These external service providers have access to your personal information only to perform services on our behalf. They comply with this Privacy Policy. We guarantee that each provider has a contractual obligation not to disclose or use your personal information for any other purpose
The service providers help us:
● Operate and maintain our services through third-party software tools and platforms;
● Content moderation and crash analysis;
● Run email and mobile messaging campaigns;
● Analytics and marketing;
● Provide advertising targeting and measurement services;
● Manage events, contests, sweepstakes, and promotions, including player registration, registration
and attendance management, eligibility verification, and prize completion;
● Provide payment gateways;
● Provide technical and customer support; and
● Process payments.
We are obligated to provide information upon request by law enforcement.
Disclosure of personal information to international organizations
With international partners, we will only disclose customers' personal information when bound by a contract
following the law as well as with your consent to ensure that:
● Partner does not violate applicable privacy laws; or
● You have agreed to allow us to provide information after we have told you that there is no guarantee
of confidentiality to international partners.
● Comply with the requirements or regulations of the law and competent authorities.
You can request that we cease marketing activities about you through personal information by contacting us via email address [email protected].
What are cookies?
A cookie is a text file containing a small amount of information that is downloaded to your device when you are visiting a website or embedded in a website. Cookies may be sent back to the original website each time you visit it again and allow the website to analyze your behavior and recommend and interact with you in a personalized way.
Mission of Cookie
Like most other websites on the internet, the ESB FX website uses cookies to distinguish you from other
users on the site. In addition, we can deliver appropriate advertising messages, allow the display of
compatible content with the desire to give you a great experience on our site, and through that help us
improve the quality of your site, and some primary purpose:
- The essential functionality of the website;
- Analyze user behavior to provide you with a great customer experience;
- Marketing, recommending information suitable for your interests based on your activities on our
website.
All Cookie activities aim to benefit users. We fully respect you when choosing “enable” or “disable” cookies. We also provide users with full tools to block or delete cookies in necessary cases.
Learn more about Cookie Policy here [link]
Direct
In case of any queries or requests regarding the Privacy Policy, do not heritage to contact us via email Address [email protected]
Complaints from customers
We are ready to resolve all customer complaints about privacy.
When you have any problem complaining about privacy, we hope you understand what we are talking about, and please read this Policy carefully again.
To assist us in the evaluation and complaint resolution process, please send us documentary evidence regarding the issue.
We collect complaint problems via email address [email protected] and respond in up to 30 days of business.
We may change this Privacy Policy at any period by updating the latest version of the Privacy Policy on our websites. At the same time, we will let you know by sending you notice of any significant change. We encourage you to follow up regularly to understand how we use your personal information.